FAQs & Troubleshooting
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132 Results
- 1The print quality is poor, and the image is too light or dark.
- 2Suddenly my print server stopped printing.
- 3How do I transfer label or slip templates?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6What iOS mobile application can I use?
- 7Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 8How do I connect RJ printer to my computer?
- 9My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10I have an occasional printing problem.
- 11When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14What Android™ mobile application can I use?
- 15The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 16Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 17The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 18(Video) When I print many continuous labels, part of the label data is printed twice.
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21A communication error occurs when printing via serial cable (RS-232C).
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23How to install the rechargeable Li-ion Battery (Optional)
- 24Printing is not possible. (USB connection)
- 25P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 26How do I disable broadcasting the printer to AirPrint-compatible devices?
- 27How to identify the printer's firmware version
- 28Can I directly operate my printer from a self-developed application software and print a label?
- 29The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 30I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 31The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 32How do I install/change the RD roll?
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34How to install Brother software on a computer not connected to the Internet
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38How to use the RJ Utility (for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40The paper settings specified from the server computer are not reflected on the client computer.
- 41How to connect to a DC power outlet (Optional)
- 42How do I transfer label templates with P-touch Transfer Express?
- 43How to connect to an AC power outlet (Optional)
- 44How to delete the registry information and files related to the printer driver
- 45Will my printer automatically turn itself off?
- 46How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 47How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 48The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 49How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 50(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)