FAQs & Troubleshooting
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185 Results
- 1How do I transfer label or slip templates?
- 2How to identify your Operating System (OS) for Windows or Mac
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5The front margin does not match the print settings.
- 6Where can I find my Brother printer's serial number?
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8How to apply setting changes to multiple printers (for Windows)
- 9How to install Brother software on a computer not connected to the Internet
- 10What is the JPEG printing and how can I use it?
- 11(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 12I cannot connect Wired LAN or WLAN when using the Active Docking Station.
- 13My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 14How do I switch to and use the mass storage mode?
- 15Will my printer automatically turn itself off?
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17I cannot print after updating the firmware or font data.
- 18When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20What Android™ mobile application can I use?
- 21I cannot connect my machine to the wireless network.
- 22The paper settings specified from the server computer are not reflected on the client computer.
- 23How to install the rechargeable Li-ion battery
- 24The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 25Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 26(Video) How to use the Roll Holder Stop
- 27How do I connect my computer to the printer using the Wireless Direct mode?
- 28Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 29The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 30The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 31The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 32(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 33The error message "Failed to apply settings. Check that the correct model is connected and that the unit is correctly connected and turned on." appears.
- 34How can I change the IP address in order to use the product in a different network environment?
- 35My printer has suddenly stopped printing.
- 36(Video) Manage Your Network Machine Securely Using SNMPv3
- 37Manage Your Network Machine Securely Using SNMPv3
- 38(Video) Configure IEEE 802.1x Authentication for a Wired or Wireless Network Using Web Based Management (Web Browser)
- 39Configure IEEE 802.1x Authentication for a Wired or Wireless Network Using Web Based Management (Web Browser)
- 40(Video) Insert the Date and Time into a Label
- 41Insert the Date and Time into a Label
- 42When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 43I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot connect my printer to a Windows 11 computer via USB.
- 45I cannot print via USB on Ubuntu 20.04 or later or on its derivative (Linux)
- 46How to change the Media Roll Holder
- 47How do I connect the printer to a mobile device using NFC? (for Android™ devices)
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 50How to set up the printer