FAQs & Troubleshooting
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77 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2Printing is not possible. (USB connection)
- 3How do I create and transfer templates? (for Mac)
- 4I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Where can I find my Brother printer's serial number?
- 6Where can I download the latest P-touch Editor for Mac?
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How do I transfer label templates with P-touch Transfer Express?
- 9How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12How to delete the registry information and files related to the printer driver
- 13What is the Label List? (P-touch Editor 5.x for Windows)
- 14Printing from an Android™ device
- 15How to charge the rechargeable Li-ion battery
- 16How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 19Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 20(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 21When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 22I cannot connect my printer to a Windows 11 computer via USB.
- 23I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 24What Android™ mobile application can I use?
- 25How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 26The side margins are incorrect.
- 27What is the JPEG printing and how can I use it?
- 28How do I uninstall the printer driver?
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 33The printer does not turn on, so I cannot print.
- 34Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 35Installing a CA certificate
- 36How to install Brother software on a computer not connected to the Internet
- 37There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 38How to identify the printer's firmware version
- 39How do I switch to and use the mass storage mode?
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42I connected multiple printers of the same model to one computer but can only print from one of them.
- 43How do I connect the printer to my computer using a USB cable?
- 44How do I clean the platen roller?
- 45The paper is jammed in the printer.
- 46Pages don't print.
- 47How to insert paper
- 48How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 49How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50How to identify your Operating System (OS) for Windows or Mac