FAQs & Troubleshooting
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- 1(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4How to install Brother software on a computer not connected to the Internet
- 5Where can I find my Brother printer's serial number?
- 6How do I create and transfer templates? (for Mac)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to open the Devices and Printers window
- 9Printing from an Android™ device
- 10How do I transfer label templates with P-touch Transfer Express?
- 11How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 12Printing is not possible. (USB connection)
- 13I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 14Where can I download the latest P-touch Editor for Mac?
- 15How to identify your Operating System (OS) for Windows or Mac
- 16I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 19I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 22When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 23Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 24Installing the CUPS wrapper/LPR printer driver (Linux®)
- 25Installing a CA certificate
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28What Android™ mobile application can I use?
- 29What is the JPEG printing and how can I use it?
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 32What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 33How to charge the rechargeable Li-ion battery
- 34How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 35How do I clean the platen roller?
- 36The paper is jammed in the printer.
- 37I connected multiple printers of the same model to one computer but can only print from one of them.
- 38I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 39When printing from an application, the application's "Collate" setting does not work correctly.
- 40There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 41How do I uninstall the printer driver?
- 42How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 43(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 44What do the indicator lights mean?
- 45How to delete the registry information and files related to the printer driver
- 46What is the Label List? (P-touch Editor 5.x for Windows)
- 47When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 48The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 49I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 50I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.