FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Uninstalling the printer drivers (Linux®)
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 6How do I turn the printer off?
- 7What iOS mobile application can I use?
- 8How do I connect the printer to my computer using a USB cable?
- 9How do I clean the platen roller?
- 10How to connect to a DC power outlet (optional)
- 11This printer is not detected when establishing a Wi-Fi® connection.
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13How do I transfer templates to the printer?
- 14How do I uninstall the printer driver?
- 15How do I transfer label templates with P-touch Transfer Express?
- 16Printing is not possible. (USB connection)
- 17Printing from a Windows PC or Mac
- 18The paper is jammed in the printer.
- 19Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21What Android™ mobile application can I use?
- 22How to charge the rechargeable Li-ion battery
- 23Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 26How to open the Devices and Printers window
- 27The Wi-Fi® connection takes time.
- 28What is the JPEG printing and how can I use it?
- 29How to insert paper
- 30When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 31The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 32Where can I find my Brother printer's serial number?
- 33The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 34Using the Device Settings (for Windows)
- 35The top margin is incorrect.
- 36The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 37The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39How to connect to an AC power outlet (optional)
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 42Installing the software
- 43What do the indicator lights mean?
- 44(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 45Some of the print options in OpenOffice do not work. (Linux®)
- 46Installing a CA certificate
- 47(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 49Using the Communication Settings (for Windows)
- 50The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.