FAQs & Troubleshooting
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116 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from a Windows PC or Mac
- 3How do I transfer templates to the printer?
- 4How to connect to an AC power outlet (optional)
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 7Uninstalling the printer drivers (Linux®)
- 8I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 9I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10How to connect to a DC power outlet (optional)
- 11How do I transfer label templates with P-touch Transfer Express?
- 12The Wi-Fi® connection takes time.
- 13How to identify your Operating System (OS) for Windows or Mac
- 14What iOS mobile application can I use?
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 17Using the Printer Setting Tool (for Mac)
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19What is the JPEG printing and how can I use it?
- 20Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 21How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 22How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24Printing from an Android™ device
- 25The side margins are incorrect.
- 26How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 27How to open the Devices and Printers window
- 28When printing from an application, the application's "Collate" setting does not work correctly.
- 29Using the Device Settings (for Windows)
- 30How do I clean the platen roller?
- 31The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 32The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 33When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 34Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 35Where can I find my Brother printer's serial number?
- 36Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 37The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 38The paper is jammed in the printer.
- 39I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 40Installing the software
- 41How do I turn the printer off?
- 42What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 43What do the indicator lights mean?
- 44My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 45I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 46How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48Using the Communication Settings (for Windows)
- 49The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 50How do I switch to and use the mass storage mode?