FAQs & Troubleshooting
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89 Results
- 1How do I connect the printer and my computer via USB cable?
- 2How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 3How to charge the rechargeable Ni-MH battery
- 4How do I transfer label or slip templates?
- 5I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 6How to connect to an AC power outlet (Optional)
- 7How do I install the printer driver from the CD-ROM? (for Windows)
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9How to reduce the time to start printing after clicking the [Print] button
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11How to connect to a DC power outlet (Optional)
- 12How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 13How to install the rechargeable Ni-MH Battery (Optional)
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15Uninstalling the printer drivers (Linux®)
- 16How do I print from a computer?
- 17The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 21Some of the print options in OpenOffice do not work. (Linux®)
- 22How to open the Devices and Printers window
- 23What Android™ mobile application can I use?
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27How to charge the rechargeable Li-ion battery
- 28How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 29How do I clean the Platen Roller?
- 30How to insert paper
- 31How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33Printing is not possible. (USB connection)
- 34Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 37The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 40I connected multiple printers of the same model to one computer but can only print from one of them.
- 41How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 42The paper is jammed in the printer.
- 43Paper does not move through the printer even though the motor is running.
- 44Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 45What is the Label List? (P-touch Editor 5.x for Windows)
- 46Where can I find my Brother printer's serial number?
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49How to connect to a DC power outlet (Optional)
- 50How do I transfer label templates with P-touch Transfer Express?