FAQs & Troubleshooting
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82 Results
- 1How do I connect the printer and my computer via USB cable?
- 2How do I transfer label or slip templates?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 5Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 6Some of the print options in OpenOffice do not work. (Linux®)
- 7How do I install the printer driver from the CD-ROM? (for Windows)
- 8I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 11How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 12How to insert paper
- 13The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 14Where can I find my Brother printer's serial number?
- 15How to connect to an AC power outlet (Optional)
- 16I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 17How to open the Devices and Printers window
- 18Error messages do not appear when using the USB connection of my printer.
- 19I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 20How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21What Android™ mobile application can I use?
- 22How do I print from a computer?
- 23How to reduce the time to start printing after clicking the [Print] button
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 26How do I clean the Platen Roller?
- 27The paper is jammed in the printer.
- 28What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30Uninstalling the printer drivers (Linux®)
- 31I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 32What is IrDA?
- 33Paper does not move through the printer even though the motor is running.
- 34Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 35How to identify your Operating System (OS) for Windows or Mac
- 36When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 37I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39How to charge the rechargeable Li-ion battery
- 40How to install the rechargeable Ni-MH Battery (Optional)
- 41Printing is not possible. (USB connection)
- 42I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 43How to identify the printer's firmware version
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46How do I uninstall the printer driver?
- 47How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 48How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 49How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.