FAQs & Troubleshooting
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184 Results
- 1Using Web Based Management
- 2Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 3Using the Printer Setting Tool (for Windows)
- 4The printer stops while printing, or the tape is cut in the middle of the text.
- 5How do I connect the printer to my computer via Wi-Fi®?
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How can I connect the printer and my Apple mobile device wirelessly?
- 8Which brands of Ni-MH rechargeable batteries do you recommend?
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Can my printer use TZ/TZe tapes?
- 11How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 12I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 13When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15Using the P-touch Utility (for Mac)
- 16Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 17Installing the software
- 18I cannot establish a connection using Wireless Direct.
- 19Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 20How do I connect the printer to my computer using a USB cable?
- 21Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 22Where can I find the IP addresses of my computer and the printer?
- 23The label does not cut well.
- 24Share your printer in Windows 10/Windows 8/Windows 8.1 (Shared printer)
- 25Poor print quality when printing on narrow labels. (iPrint&Label)
- 26P-touch Editor crashes when I open it on my Mac.
- 27Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29What Android™ mobile application can I use?
- 30What iOS mobile application can I use?
- 31Half cut labels are printed, although the "Half Cut" option is not selected.
- 32Share your printer in Windows 7 (Shared printer)
- 33Printing is not possible. (P-touch Editor5.3 for Mac)
- 34I cannot print using a HSe cassette.
- 35Open LBX files created in P-touch Editor in Pro Label Tool
- 36Can I create a label with time&date? (iPrint&Label)
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 38Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40Installing a CA certificate
- 41I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 44I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 45When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 46I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 47I cannot connect my machine to the wireless network.
- 48The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 49Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)