FAQs & Troubleshooting
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145 Results
- 1Change video resolution. (version 6.x.xx.xxx or earlier)
- 2About OmniJoin Version 6 and Version 7
- 3Every time I join the meeting via web browser, I am asked to install plug in. Do I have to install this every time?
- 4Can I change my registered email address?
- 5I cannot uninstall OmniJoin. (version 6.x.xx.xxx or earlier)
- 6Check if the microphone is working properly. (version 6.x.xx.xxx or earlier)
- 7I cannot connect using either call process, "Connect to Room System" nor "Receive Calls from Room System".
- 8There is a delay in the video. (version 6.x.xx.xxx or earlier)
- 9When I drag another application over the OmniJoin meeting room screen, an afterimage of the other application remains in OmniJoin. (Windows XP user)
- 10The sound suddenly gets quiet during the meeting. (version 6.x.xx.xxx or earlier)
- 11How much data can OmniJoin use when joining a meeting from iOS via 3G/4G?
- 12Check to make sure the webcam is working properly
- 13Can I limit the ability of attendees to use the sharing features and remote control?
- 14I cannot enter the meeting room using Mozilla® Firefox®. (Mozilla® Firefox® version 52.0 or later user)
- 15I cannot enter the meeting room or log in, and "Enter OmniJoin Service URL" is displayed. (iOS)
- 16I cannot save My Meeting Files. (version 6.x.xx.xxx or earlier)
- 17I cannot get into the online meeting room.
- 18I cannot join an online meeting and get an error message "Unable to download web components."
- 19I cannot enter the meeting room from iOS device by tapping "Launch OmniJoin" button in the browser. (iOS9 user)
- 20I cannot enter a meeting from iOS device.
- 21The sound suddenly gets quiet during the meeting
- 22I cannot get into the online meeting even if I enter the correct password. The message "Password required" is displayed.
- 23When I click Email in invitation screen, my default Email application does not activate
- 24How can I limit remote control, hand-outs, and file transfer features? (version 6.x.xx.xxx or earlier)
- 25My microphone volume is very low. (version 6.x.xx.xxx or earlier)
- 26There is a delay in the audio transmission. (version 6.x.xx.xxx or earlier)
- 27I cannot install OmniJoin.
- 28Check to make sure the webcam is plugged in correctly. (version 6.x.xx.xxx or earlier)
- 29Join an online meeting
- 30Join an online meeting (version 6.x.xx.xxx or earlier)
- 31Change the maximum video resolution/frame rate during a meeting
- 32Start playing or transmitting video. (version 6.x.xx.xxx or earlier)
- 33I am getting echo in VoIP audio. (version 6.x.xx.xxx or earlier)
- 34I cannot enter the meeting room and get an error message "Unable to connect". (Android™)
- 35I cannot update OmniJoin IM and get an error message "Unable to download web components."
- 36I cannot connect to OmnijJoin with the address created by "Receive Calls from Room System".
- 37My OmniJoin sharing features cannot be shown to my Room System.
- 38What are the characters I can use in a password?
- 39My browser shows "Meeting Error" and I cannot enter the meeting room.
- 40Enter Meeting Room as a Host
- 41My webcam is not available in OmniJoin
- 42My webcam is not available in OmniJoin. (version 6.x.xx.xxx or earlier)
- 43How do I change the language of the Invite Email? (version 6.x.xx.xxx or earlier)
- 44When I use OmniJoin for iOS, it logs me out of my desktop Live Contact List.
- 45When I schedule a meeting, I cannot select some timezones (Macintosh users only).
- 46I cannot use "Remote File Access" feature. (version 6.x.xx.xxx or earlier)
- 47Check my Internet connection rating. (version 6.x.xx.xxx or earlier)
- 48I forgot my password. (version 6.x.xx.xxx or earlier)
- 49I cannot use Share feature.
- 50Attendees see two Annotation tool pointers. (Windows 8 or earlier)