FAQs & Troubleshooting
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152 Results
- 1Cannot Scan ##
- 2Cartridge Error
- 3Can I print in monochrome if one of the color toners run out?
- 4Adjust color settings by using the custom setting in the printer driver (Windows only)
- 5The color of your printouts is not what you expected
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Toner scatter or toner stain
- 8Paper is Jammed in the 2-sided Tray
- 9Paper is Jammed in the Back of the Machine
- 10Reset the Network Settings to the Factory Settings
- 11What is the recommended paper?
- 12Ghosting images
- 13Vertical colored streaks or bands appear on the page
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Export an address book and import it to another machine
- 19Check the remaining ink or toner level (Linux)
- 20Set Telephone Line Compatibility for Interference and VoIP Systems
- 21Load Documents in the Automatic Document Feeder (ADF)
- 22Install the Brother Mobile Connect application (for mobile device)
- 23Delete print jobs from the print queue.
- 24Toner Error
- 25Cannot Print ##
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Send a fax using PC-FAX with LPD/LPRng (Linux)
- 29Missing thin lines in images
- 30Document Jam
- 31Replace the Waste Toner Box
- 32Paper is Jammed Inside the Machine
- 33Replace the Drum Unit
- 34Replace the Toner Cartridge
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36What is the default password for my Brother machine?
- 37I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot print full-page photos or images using Email Print.
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41Cannot print after a Windows 10 update (June 2020)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43Wrong Toner Cartridge
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Access Web Based Management
- 47Media Type Mismatch or Media Mismatch
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Enable the Brother machine's network interface.
- 50Protect your Brother machine against unauthorised access over the network