FAQs & Troubleshooting
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153 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Cartridge Error
- 4Where can I download Brother iPrint&Scan application for Mac?
- 5Storage Full
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Replace the Waste Toner Box
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Replace the Drum Unit
- 10I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 11Cannot Scan ##
- 12What is the default password for my BRAdmin or Web Based Management?
- 13What is the recommended paper?
- 14Export an address book and import it to another machine
- 15Tray 2 Error / Tray 3 Error / Tray 4 Error
- 16Cannot Print ##
- 17Document Jam
- 18Paper is Jammed in the Back of the Machine
- 19Vertical colored streaks or bands appear on the page
- 20Add your Brother machine with AirPrint (macOS)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23Wrong Toner Cartridge
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Media Type Mismatch or Media Mismatch
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Too Many Trays
- 28Condensation
- 29No Toner
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 31Cannot Detect
- 32Correct the Color Printing
- 33Unusable Device
- 34The color of your printouts is not what you expected
- 35Cooling Down
- 36Reset the Network Settings to the Factory Settings
- 37Install the optional lower tray
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39Can I print in monochrome if one of the color toners run out?
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42I get a TS error when trying to print on a wireless network.
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Adjust color settings by using the custom setting in the printer driver (Windows only)
- 45The printer status is Offline or Paused.
- 46Color offset
- 47Toner scatter or toner stain
- 48Paper is Jammed Inside the Machine
- 49Replace the Toner Cartridge
- 50Ghosting images