FAQs & Troubleshooting
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292 Results
- 1Colored streaks or bands down the page
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Curled or wavy
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 9Replace Drum
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12The color of your printouts is not what you expected
- 13Belt End Soon
- 14Replace Belt
- 15Jam Rear
- 16Wrinkle
- 17When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 18Jam 2-sided
- 19Jam Tray 1 / Jam Tray 2
- 20Replace Fuser
- 21Calibrate or Calibration Failed.
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23Size Error DX or Size Error 2-sided
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25Envelope creases
- 26Confirm that a FAX I sent was received correctly.
- 27Print on envelopes, labels or thick paper from the MP Tray
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Combine multiple scanned documents into a single file with PaperPort™
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36Select Receive mode.
- 37My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 38Use voice mail on the same line as my Brother machine.
- 39What kind of memory can I use?
- 40Print the Network Configuration Report
- 41Load paper in the paper tray
- 42Turn the Toner Save Mode on or off.
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Configure and use the Scan to Network feature (For Windows)
- 46Can I print on transparencies e.g. for overhead projectors?
- 47How to identify your Operating System (OS).
- 48I keep getting the error message "Authenticate Err (Authentication error)".
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50Verify if the Brother machine has a dial tone.