FAQs & Troubleshooting
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350 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Update the Driver or Firmware for your Brother machine
- 3I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 4Paper is Jammed in the Back of the Machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Customize the Home Screen for ease of use.
- 7Printing/ Scanning with a mobile device
- 8Reduce Printing Noise
- 9Paper is Jammed underneath the Paper Tray
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Easy Scan to E-mail
- 16Export the Certificate and Private Key
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19How to identify your Operating System (OS).
- 20What is Brother Web Connect?
- 21Drum Stop
- 22The color of your printouts is not what you expected
- 23Size Error DX or Size Error 2-sided
- 24Toner Low
- 25Cooling Down
- 26Can I print in monochrome if one of the color toners run out?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Check the firmware version.
- 29Adjust color settings by using the custom setting in the printer driver
- 30The printer status is Offline or Paused.
- 31Paper is Jammed in the Paper Tray
- 32Replace Drum
- 33Ghost
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray
- 40Change Memory Receive Options
- 41Load Paper in the Paper Tray
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 462-sided Disabled
- 47I am sharing my Brother machine. I can print but cannot scan.
- 48Verify if the Brother machine has a dial tone.
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50Carry out calibration to improve the color density