FAQs & Troubleshooting
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290 Results
- 1Replace Drum
- 2Replace Toner
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Belt
- 7Jam Inside
- 8Replace Fuser
- 9The printer status is Offline or Paused.
- 10Load paper in the paper tray
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Receive faxes on the computer for Windows (PC-FAX Receive)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What is Brother iPrint&Scan?
- 15Replace Laser
- 16Install extra memory
- 17Set up my Brother machine to forward the received faxes to another location.
- 18Document Jam
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Easy Scan to E-mail
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 27Print the received faxes that are stored in memory. (Fax Storage)
- 28Confirm that a FAX I sent was received correctly.
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Select Receive mode.
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35The color of your printouts is not what you expected
- 36Reset the Network Settings to the Factory Settings
- 37What is the BRAdmin Professional software used for?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Set up your Brother machine on a wireless network.
- 40Replace PF Kit xx
- 41How to identify your Operating System (OS).
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 44What kind of memory can I use?
- 45The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 46Clean the corona wire
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48What is Storage PC Print Data using Active Directory®? (Windows)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?