FAQs & Troubleshooting
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365 Results
- 1Replace Drum
- 2Replace the Toner Cartridge
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Blank page or some colors are missing.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Easy Scan to E-mail
- 9Paper is Jammed in the Paper Tray
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12Print both sides of paper or a booklet automatically
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15(Video) Set up your Brother machine
- 16What is Brother iPrint&Scan?
- 17I cannot print from my computer via USB.
- 18Replace PF Kit xx
- 19Reset Your Brother Machine
- 20Replace the Waste Toner Box
- 21Paper is Jammed in the Back of the Machine
- 22Paper is Jammed Inside the Machine
- 23Confirm that a FAX I sent was received correctly.
- 24Replace Fuser
- 25How to identify your Operating System (OS).
- 26Tray 2 Error / Tray 3 Error / Tray 4 Error
- 272-sided Disabled
- 28Wrinkled printout
- 29What can happen if the wrong paper is used in your machine.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 33Replace Laser
- 34The printer status is Offline or Paused.
- 35Document Jam
- 36Paper is Jammed in the MP tray
- 37Colors are light or faint on the whole page
- 38Add your Brother machine with AirPrint (macOS)
- 39Send an Email with User Authentication
- 40Enable the Brother machine's network interface.
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44Drum Stop
- 45The color of your printouts is not what you expected
- 46Set the Date and Time
- 47Curled or wavy
- 48What is the recommended paper?
- 49Print the Network Configuration Report
- 50I cannot install Brother drivers on Debian 10 or later (Linux)