FAQs & Troubleshooting
![]() |
Popular |
145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the MP tray
- 3Ghosting images
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6(Video) Set up your Brother machine
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the Paper Tray
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11The scanning speed is slow when scanning from my machine. (Windows)
- 12What is the default password for my Brother machine?
- 13What driver package format is supported by my Linux distribution?
- 14The printer status is Offline or Paused.
- 15Toner specks
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18Delete print jobs from the print queue.
- 19Cannot Detect
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Toner Low or Prepare New Toner Cartridge
- 22Use Universal Print (Windows)
- 23Set Telephone Line Compatibility for Interference and VoIP Systems
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25(Video) Remove Small Scraps of Paper Jammed in the ADF
- 26Change the printer driver settings (Windows)
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 28Poor fixing
- 29Out of Memory
- 30Lines across the page
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32Wrong Toner or Wrong Toner Cartridge
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35No Toner
- 36Drum !
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Document Jam
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Add your Brother machine with AirPrint (macOS)
- 43Set up your Brother machine on a wireless network (Windows/macOS)
- 44After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 45The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 46Enable the Brother machine's network interface.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Cannot Scan ##
- 49Cannot Print ##
- 50Drum End Soon