FAQs & Troubleshooting
![]() |
Popular |
147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Use Universal Print (Windows)
- 4Toner specks
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Set up your Brother machine
- 8Change the printer driver settings (Windows)
- 9(Video) Paper is Jammed in the Back of the Machine
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Delete print jobs from the print queue.
- 13What is the default password for my BRAdmin or Web Based Management?
- 14The printer status is Offline or Paused.
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16What is the default password for my Brother machine?
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot print full-page photos or images using Email Print.
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20Set Telephone Line Compatibility for Interference and VoIP Systems
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Cannot Detect
- 23Size Error DX or Size Error 2-sided
- 24My Brother machine has no power.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28(Video) Document is Jammed in the Top of the ADF Unit
- 29Open the Status Monitor (Windows)
- 30I cannot print from my computer via USB.
- 31Out of Memory
- 32Lines across the page
- 33I cannot connect my machine to a Windows 11 computer via USB.
- 34I get a TS error when trying to print on a wireless network.
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37Check the remaining ink or toner level (Linux)
- 38Command List of brscan. (Linux)
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 41Protect your Brother machine against unauthorised access over the network
- 42Open the Control Panel (For Windows)
- 43What is the difference between the toner cartridge and the drum unit?
- 44How to identify your Operating System (OS).
- 45Toner Low or Prepare New Toner Cartridge
- 46(Video) Paper is Jammed inside the Machine
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Can I send a print job to multiple machine email addresses using Email Print?