FAQs & Troubleshooting
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148 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3Use Universal Print (Mac)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the MP tray
- 6Use Universal Print (Windows)
- 7(Video) Paper is Jammed inside the Machine
- 8I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 9How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 10(Video) Document is Jammed in the Top of the ADF Unit
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Toner Low or Prepare New Toner Cartridge
- 14Drum End Soon
- 15When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 16What is the default password for my Brother machine?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Cannot Scan ##
- 19No Toner
- 20(Video) Paper is Jammed in the 2-sided Tray
- 21To install the printer driver easily using a tool. (Linux)
- 22(Video) Set up your Brother machine
- 23Why doesn't my Brother machine have a dial tone?
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25Document Jam
- 26Lines across the page
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print full-page photos or images using Email Print.
- 32Change the brscan5 scan settings using XSane (Linux)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35I cannot print using my Brother machine on a wired network (Windows/macOS)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Set up your Brother machine on a wireless network (Windows/macOS)
- 38Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 39I cannot print on a wireless (Wi-Fi) network (Mac)
- 40After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 41(Video) Remove Small Scraps of Paper Jammed in the ADF
- 42(Video) Document is Jammed under the Document Cover
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Important points you need to confirm before configuring your Brother machine for a wireless network.
- 45I cannot print from my computer via USB.
- 46Cannot Print ##
- 47Out of Memory
- 48Where can I find my Brother machine's serial number?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)