FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Paper Tray
- 4Change the printer driver settings (Windows)
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6Toner Low or Prepare New Toner Cartridge
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed in the MP tray
- 9What is the default password for my Brother machine?
- 10What driver package format is supported by my Linux distribution?
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12The printer status is Offline or Paused.
- 13(Video) Paper is Jammed in the Back of the Machine
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15Set up your Brother machine on a wireless network (Windows/macOS)
- 16(Video) Document is Jammed under the Document Cover
- 17Self-Diagnostic
- 182-sided Disable or 2-sided Disabled
- 19Drum End Soon
- 20Poor fixing
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22Check the remaining ink or toner level (Linux)
- 23Install the Brother Mobile Connect application (for mobile device)
- 24Delete print jobs from the print queue.
- 25Discover the MAC address of the Brother network card
- 26Out of Memory
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Use Universal Print (Windows)
- 29Can I send a print job to multiple machine email addresses using Email Print?
- 30Wrong Toner or Wrong Toner Cartridge
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33(Video) Document is Jammed in the Top of the ADF Unit
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Cannot Detect
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 37Drum !
- 38Toner specks
- 39What is the recommended paper?
- 40The scanning speed is slow when scanning from my machine. (Windows)
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43I installed scan-key-tool, but it does not work. (Linux)
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47Configure and use PC-FAX (CUPS) (Linux)
- 48Configure the Scan to Email Feature (Linux)
- 49Export an address book and import it to another machine
- 50The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)