FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The printer status is Offline or Paused.
- 6Set Telephone Line Compatibility for Interference and VoIP Systems
- 7(Video) Paper is Jammed inside the Machine
- 8I cannot print on a wireless (Wi-Fi) network (Mac)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Self-Diagnostic
- 11Document Jam
- 12When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 13What is the default password for my Brother machine?
- 14A security warning appears when accessing Web Based Management via HTTPS.
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 17Check the remaining ink or toner level (Linux)
- 18How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 19Media Type Mismatch or Media Mismatch
- 20Enable the Brother machine's network interface.
- 21Install the Brother Mobile Connect application (for mobile device)
- 22Delete print jobs from the print queue.
- 23Change the printer driver settings (Windows)
- 24Cannot Print ##
- 25Verify if the Brother machine has a dial tone.
- 26Toner Low or Prepare New Toner Cartridge
- 27Install the optional lower tray
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32(Video) Set up your Brother machine
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35Black lines down the page
- 36I cannot connect my machine to a Windows 11 computer via USB.
- 37I cannot print full-page photos or images using Email Print.
- 38Change the brscan5 scan settings using XSane (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40I cannot print using my Brother machine on a wired network (Windows/macOS)
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43(Video) Remove Small Scraps of Paper Jammed in the ADF
- 44(Video) Document is Jammed under the Document Cover
- 45(Video) Document is Jammed in the Top of the ADF Unit
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49What is the difference between the toner cartridge and the drum unit?
- 50No Toner