FAQs & Troubleshooting
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336 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Easy Scan to E-mail
- 6Paper is Jammed in the 2-sided Tray
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Paper is Jammed inside the Machine
- 9(Video) Replace the Toner Cartridge
- 10The printer status is Offline or Paused.
- 11Document Jam
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Use voice mail on the same line as my Brother machine.
- 14Toner Low or Prepare New Toner Cartridge
- 15Image skewed
- 16Paper is Jammed in the Paper Tray
- 17Drum !
- 18What is the recommended paper?
- 19Add your Brother machine with AirPrint (macOS)
- 20Print on Both Sides of the Paper (Macintosh)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23(Video) Load A4/Letter paper
- 24(Video) Connect telephone line and power cords
- 25"Offline" appears on the Status Monitor.
- 26White spots or black spots at 94 mm (3.7 in.) intervals
- 27Paper is Jammed in the MP tray
- 28What can happen if the wrong paper is used in your machine.
- 29Reset the Network Settings to the Factory Settings
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32What is the difference between the toner cartridge and the drum unit?
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Reduce Printing Noise
- 35Drum End Soon
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42How to identify your Operating System (OS).
- 43What is Brother Web Connect?
- 44I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 45Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 46Paper is Jammed in the Back of the Machine
- 47Black toner marks across the page
- 48Print the Network Configuration Report
- 49Hollow print
- 50Check the remaining ink or toner level (Linux)