FAQs & Troubleshooting
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342 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace Drum
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Paper is Jammed in the 2-sided Tray
- 6How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7Where can I download Brother iPrint&Scan application for Mac?
- 8(Video) Set up your Brother machine
- 9Add your Brother machine with AirPrint (macOS)
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Media Type Mismatch or Media Mismatch
- 12Use a Macro from Your Computer (Windows®)
- 13Curled or wavy
- 14Wrinkles or creases
- 15I cannot connect my machine to a Windows 11 computer via USB.
- 16Restrict the functions available on your Brother machine and the number of prints.
- 17Use Universal Print (Mac)
- 18I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 19After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21Turn Off Memory Receive
- 22Load Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper in the Paper Tray
- 23Send or Receive an Email Securely Using SSL TLS
- 24Send an Email with User Authentication
- 25Print on Both Sides of the Paper (Macintosh)
- 26Load Paper in the Multi‑purpose Tray (MP Tray)
- 27(Video) Load A4/Letter paper
- 28Delete print jobs from the print queue.
- 29How to identify your Operating System (OS).
- 30I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 322-sided Disable or 2-sided Disabled
- 33White spots or black spots at 94 mm (3.7 in.) intervals
- 34Document Jam
- 35Paper is Jammed in the Back of the Machine
- 36Paper is Jammed inside the Machine
- 37Paper is Jammed in the Paper Tray
- 38Paper is Jammed in the MP tray
- 39Set the Date and Time
- 40Black toner marks across the page
- 41Lines across the page
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 43"Offline" appears on the Status Monitor.
- 44Where can I find my Brother machine's serial number?
- 45My printer takes a long time to start printing when using Airprint. (iOS 16)
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Setup a Brother machine on a wireless (Wi-Fi) network.
- 49Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 50Discover the MAC address of the Brother network card