FAQs & Troubleshooting
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342 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace Drum
- 3How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5(Video) Set up your Brother machine
- 6I cannot connect my machine to a Windows 11 computer via USB.
- 7Where can I download Brother iPrint&Scan application for Mac?
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Add your Brother machine with AirPrint (macOS)
- 10Use Universal Print (Mac)
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12Turn Off Memory Receive
- 13Restrict the functions available on your Brother machine and the number of prints.
- 14Load Paper in the Multi‑purpose Tray (MP Tray)
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 182-sided Disable or 2-sided Disabled
- 19Paper is Jammed in the Back of the Machine
- 20Paper is Jammed in the Paper Tray
- 21Paper is Jammed in the MP tray
- 22Black toner marks across the page
- 23Lines across the page
- 24"Offline" appears on the Status Monitor.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Send an Email with User Authentication
- 27Setup a Brother machine on a wireless (Wi-Fi) network.
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29Discover the MAC address of the Brother network card
- 30Size Error DX or Size Error 2-sided
- 31Reduce Toner Consumption
- 32Use Universal Print (Windows)
- 33I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 34Create or Delete Your Print Profile (Windows®)
- 35Use the Network Connection Repair Tool (Windows)
- 36(Video) Unpack your Brother machine
- 37(Video) Connect telephone line and power cords
- 38The printer status is Offline or Paused.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 41Use voice mail on the same line as my Brother machine.
- 42Paper is Jammed in the 2-sided Tray
- 43Paper is Jammed inside the Machine
- 44Set the Date and Time
- 45Clean the Corona Wire
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 50Forward Incoming Faxes to Another Machine