FAQs & Troubleshooting
![]() |
Popular |
145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Use Universal Print (Windows)
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 9Toner Low or Prepare New Toner Cartridge
- 10(Video) Paper is Jammed in the MP tray
- 11I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 12The scanning speed is slow when scanning from my machine. (Windows)
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15(Video) Document is Jammed under the Document Cover
- 16Media Type Mismatch or Media Mismatch
- 17(Video) Set up your Brother machine
- 18Change the printer driver settings (Windows)
- 19Self-Diagnostic
- 20The printer status is Offline or Paused.
- 21Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 22Configure the Scan to Email Feature (Linux)
- 23When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 24Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 25(Video) Remove Small Scraps of Paper Jammed in the ADF
- 26(Video) Document is Jammed in the Top of the ADF Unit
- 27Protect your Brother machine against unauthorised access over the network
- 28(Video) Paper is Jammed inside the Machine
- 29I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 30Important points for specifying the scan area (Linux)
- 31Firewall port requirements of the Scan Key Tool (Linux)
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33Verify if the Brother machine has a dial tone.
- 34Poor fixing
- 35Document Jam
- 36Toner specks
- 37Lines across the page
- 38Black lines down the page
- 39What is the default password for my Brother machine?
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41I cannot connect my machine to a Windows 11 computer via USB.
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44Check the remaining ink or toner level (Linux)
- 45Wrong Toner or Wrong Toner Cartridge
- 46After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 47Check the firmware version.
- 48Cannot Scan ##
- 49Discover the MAC address of the Brother network card
- 50I cannot scan via network.