FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Back of the Machine
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the MP tray
- 7(Video) Remove Small Scraps of Paper Jammed in the ADF
- 8(Video) Document is Jammed under the Document Cover
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12Discover the MAC address of the Brother network card
- 13What is the default password for my BRAdmin or Web Based Management?
- 14Toner specks
- 152-sided Disable or 2-sided Disabled
- 16I cannot connect my machine to a Windows 11 computer via USB.
- 17I cannot print full-page photos or images using Email Print.
- 18Use Universal Print (Windows)
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 23Protect your Brother machine against unauthorised access over the network
- 24How to identify your Operating System (OS).
- 25Poor fixing
- 26When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28Where can I download Brother iPrint&Scan application for Mac?
- 29I cannot print using my Brother machine on a wired network (Windows/macOS)
- 30Update the Driver or Firmware for your Brother machine
- 31After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33What is the Network Shared printing?
- 34No Toner
- 35When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 36Install the optional lower tray
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40When I print images, the quality is not good (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Firewall port requirements of the Scan Key Tool (Linux)
- 43I get a TS error when trying to print on a wireless network.
- 44(Video) Set up your Brother machine
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Document Jam
- 47Lines across the page
- 48Uninstall the Brother Software and Drivers (Windows)
- 49Ghosting images
- 50Black lines down the page