FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What driver package format is supported by my Linux distribution?
- 4The printer status is Offline or Paused.
- 5Ghosting images
- 6Lines across the page
- 7After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 8Media Type Mismatch or Media Mismatch
- 9Change the printer driver settings (Windows)
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed inside the Machine
- 12(Video) Paper is Jammed in the Paper Tray
- 13What is the default password for my Brother machine?
- 14Use Universal Print (Windows)
- 15Wrong Toner or Wrong Toner Cartridge
- 16(Video) Document is Jammed under the Document Cover
- 17(Video) Set up your Brother machine
- 18Cannot Detect
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Toner Low or Prepare New Toner Cartridge
- 21Poor fixing
- 22(Video) Paper is Jammed in the MP tray
- 23What is the recommended paper?
- 24Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26Large characters are printed incorrectly. (Linux)
- 27How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 28A security warning appears when accessing Web Based Management via HTTPS.
- 29Add your Brother machine with AirPrint (macOS)
- 30Set Telephone Line Compatibility for Interference and VoIP Systems
- 31(Video) Remove Small Scraps of Paper Jammed in the ADF
- 32Install the Brother Mobile Connect application (for mobile device)
- 33Protect your Brother machine against unauthorised access over the network
- 34Delete print jobs from the print queue.
- 35How to identify your Operating System (OS).
- 36I cannot scan via network.
- 37When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39I get a TS error when trying to print on a wireless network.
- 40My Brother machine could not be found over the network when I installed drivers on my computer.
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 43Why doesn't my Brother machine have a dial tone?
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 45Document Jam
- 46Toner specks
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Export an address book and import it to another machine
- 50Check the remaining ink or toner level (Linux)