FAQs & Troubleshooting
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135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7(Video) Paper is Jammed inside the Machine
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9(Video) Paper is Jammed in the MP tray
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12The printer status is Offline or Paused.
- 13Size Error DX or Size Error 2-sided
- 14Document Jam
- 15Black lines down the page
- 16(Video) Document is Jammed under the Document Cover
- 17(Video) Document is Jammed in the Top of the ADF Unit
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19What is the recommended paper?
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21Use Universal Print (Windows)
- 22What driver package format is supported by my Linux distribution?
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Toner specks
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28(Video) Remove Small Scraps of Paper Jammed in the ADF
- 29Cannot Print ##
- 30Toner Low or Prepare New Toner Cartridge
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32Check the remaining ink or toner level (Linux)
- 33Wrong Toner or Wrong Toner Cartridge
- 34Poor fixing
- 35Drum End Soon
- 36Lines across the page
- 37Ghosting images
- 38I cannot connect my machine to a Windows 11 computer via USB.
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43Export an address book and import it to another machine
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 46Install the Brother Mobile Connect application (for mobile device)
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Change the printer driver settings (Windows)
- 492-sided Disable or 2-sided Disabled
- 50No Toner