FAQs & Troubleshooting
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135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Document is Jammed in the Top of the ADF Unit
- 5I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6Export an address book and import it to another machine
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9(Video) Set up your Brother machine
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11Check the remaining ink or toner level (Linux)
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13(Video) Paper is Jammed in the Back of the Machine
- 14(Video) Paper is Jammed in the Paper Tray
- 15Add your Brother machine with AirPrint (macOS)
- 16Use Universal Print (Windows)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18Wrong Toner or Wrong Toner Cartridge
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Self-Diagnostic
- 21The printer status is Offline or Paused.
- 22Poor fixing
- 23Drum !
- 24Document Jam
- 25I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 26What is the difference between the toner cartridge and the drum unit?
- 27I cannot print full-page photos or images using Email Print.
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 30(Video) Document is Jammed under the Document Cover
- 31Media Type Mismatch or Media Mismatch
- 32Install the Brother Mobile Connect application (for mobile device)
- 33Protect your Brother machine against unauthorised access over the network
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Change the printer driver settings (Windows)
- 36No Toner
- 37Toner Low or Prepare New Toner Cartridge
- 38Out of Memory
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40The scanning speed is slow when scanning from my machine. (Windows)
- 41What is the default password for my Brother machine?
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Open the Control Panel (For Windows)
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46What is the Network Shared printing?
- 47(Video) Paper is Jammed in the MP tray
- 48Ghosting images
- 49Can I send a print job to multiple machine email addresses using Email Print?
- 50Configure the Scan to Email Feature (Linux)