FAQs & Troubleshooting
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298 Results
- 1Use Universal Print (Mac)
- 2Use Universal Print (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5Load Thick Paper in the Paper Tray
- 6Drum !
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Use voice mail on the same line as my Brother machine.
- 12Secure Print (Windows®)
- 13White lines down the page
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18Turn Off Memory Receive
- 19Easy Scan to E-mail
- 20Media Type Mismatch or Media Mismatch
- 21Setup a Brother machine on a wireless (Wi-Fi) network.
- 22Clean the Paper Pick-up Rollers
- 23Use a Macro from Your Computer (Windows®)
- 24Wrinkles or creases
- 25Image skewed
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 28Print on Both Sides of the Paper (Macintosh)
- 29Print on Both Sides of the Paper (Windows®)
- 30Print as a Poster (Windows®)
- 31(Video) Unpack your Brother machine
- 32Set up a Scan to FTP Profile
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 36Smudges on printed pages (Poor fixing)
- 37Toner specks
- 38Paper is Jammed in the 2-sided Tray
- 39Paper is Jammed inside the Machine
- 40Black toner marks across the page
- 41White lines, bands or ribbing across the page
- 42Black lines down the page
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44What is the default password for my Brother machine?
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 47(Video) Update the Driver or Firmware for your Brother machine
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Configure Email Sending or Receiving Using Web Based Management
- 50My Brother machine is unresponsive.