FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3What is the default password for my Brother machine?
- 4How to identify your Operating System (OS).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6(Video) Set up your Brother machine
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8Cartridge Error
- 9Enable the Brother machine's network interface.
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11The printer status is Offline or Paused.
- 12How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 13Discover the MAC address of the Brother network card
- 14What is the default password for my BRAdmin or Web Based Management?
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot print on a wireless (Wi-Fi) network (Mac)
- 17(Video) Document is Jammed under the Document Cover
- 18Set Telephone Line Compatibility for Interference and VoIP Systems
- 19Install the Brother Mobile Connect application (for mobile device)
- 20I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 21The color of your printouts is not what you expected
- 22(Video) Paper is Jammed inside the Machine
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24To install the printer driver easily using a tool. (Linux)
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26Set up your Brother machine on a wireless network (Windows/macOS)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Cooling Down
- 29What driver package format is supported by my Linux distribution?
- 30Color offset
- 31(Video) Paper is Jammed in the MP tray
- 32Cannot print after a Windows 10 update (June 2020)
- 33(Video) Paper is Jammed in the Manual Feed Slot
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35Out of Memory
- 36(Video) Paper is Jammed in the Back of the Machine
- 37(Video) Paper is Jammed in the Paper Tray
- 38Check the firmware version.
- 39Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43Export an address book and import it to another machine
- 44Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 45No Toner
- 46Cannot Detect
- 47Toner scatter or toner stain
- 48What is the recommended paper?
- 49I cannot connect my machine to a Windows 11 computer via USB.
- 50Configure and use PC-FAX (CUPS) (Linux)