FAQs & Troubleshooting
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160 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4Add your Brother machine with AirPrint (macOS)
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6How to identify your Operating System (OS).
- 7The color of your printouts is not what you expected
- 8Set up your Brother machine on a wireless network (Windows/macOS)
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10Install the Brother Mobile Connect application (for mobile device)
- 11(Video) Set up your Brother machine
- 12Cannot Print ##
- 13Wrong Toner Cartridge
- 14Toner Low
- 15Reset the Drum Counter
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 19Delete print jobs from the print queue.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot print full-page photos or images using Email Print.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Correct the Color Printing
- 26Color offset
- 27Document Jam
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 30What is the default password for my BRAdmin or Web Based Management?
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Check the remaining ink or toner level (Linux)
- 33Set Telephone Line Compatibility for Interference and VoIP Systems
- 34(Video) Remove Small Scraps of Paper Jammed in the ADF
- 35(Video) Document is Jammed under the Document Cover
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Open the Control Panel (For Windows)
- 38Condensation
- 39Cartridge Error
- 40I cannot scan via network.
- 41No Paper / No Paper Tray1/Tray2/MP Tray
- 42(Video) Paper is Jammed inside the Machine
- 43Uninstall the Brother Software and Drivers (Windows)
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 46Adjust color settings by using the custom setting in the printer driver (Windows only)
- 47My Brother machine has no power.
- 48I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50Update the Driver or Firmware for your Brother machine