FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5(Video) Set up your Brother machine
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed inside the Machine
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9How to identify your Operating System (OS).
- 10No Paper / No Paper Tray1/Tray2/MP Tray
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Uneven color density across the page
- 14Toner Low
- 15Document Jam
- 16Set up your Brother machine on a wireless network (Windows/macOS)
- 17Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 18Drum !
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Adjust color settings by using the custom setting in the printer driver (Windows only)
- 22(Video) Document is Jammed under the Document Cover
- 23Out of Memory
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Cannot Print ##
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28Correct the Color Printing
- 29Cooling Down
- 30Ghosting images
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32What is the default password for my Brother machine?
- 33When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Configure the Scan to Email Feature (Linux)
- 36Set Telephone Line Compatibility for Interference and VoIP Systems
- 37(Video) Document is Jammed in the Top of the ADF Unit
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39Toner Error
- 40Cartridge Error
- 41Cannot Detect
- 42The color of your printouts is not what you expected
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen.
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45What driver package format is supported by my Linux distribution?
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 49Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 50The printer status is Offline or Paused.