FAQs & Troubleshooting
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264 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4Jam Inside (With Video Instructions)
- 5I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 6Jam 2-sided
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8How to identify your Operating System (OS).
- 9Jam Rear (With Video Instructions)
- 10Jam Tray (With Video Instructions)
- 11Easy Scan to E-mail
- 12(Video) Load A4/Letter paper
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16What is Brother iPrint&Scan?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Out of Memory
- 19Toner Low or Prepare New Toner Cartridge
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23"Offline" appears on the Status Monitor.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Scan Unable xx
- 26Manual Feed
- 27Document Jam (With Video Instructions)
- 28Set up your Brother machine on a wireless network.
- 29Add your Brother machine with AirPrint (macOS)
- 30The printer status is Offline or Paused.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Drum !
- 33Reset the Network Settings to the Factory Settings
- 34Print the Network Configuration Report
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36(Video) Load an Envelope (Manual Feed Slot)
- 37Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 38What is Toner Continue Mode?
- 39When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Drum End Soon
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Can I print from or scan to Android™ Smartphone?
- 46Print Unable or Print Unable XX
- 47Copied images or documents appear lighter or darker than the original document.
- 482-sided Disable or 2-sided Disabled
- 49Print both sides of paper or a booklet automatically
- 50Size Error DX or Size Error 2-sided