FAQs & Troubleshooting
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253 Results
- 1I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 2Replace Drum
- 3(Video) Replace Toner
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7(Video) Load A4/Letter paper
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Jam Inside (With Video Instructions)
- 11Enable the Brother machine's network interface.
- 12Can I print from or scan to Android™ Smartphone?
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15The printer status is Offline or Paused.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17How to identify your Operating System (OS).
- 18Jam Rear (With Video Instructions)
- 19Reset the network settings to the factory default
- 20"Offline" appears on the Status Monitor.
- 21(Video) Load paper (Legal)
- 22(Video) Update the Driver or Firmware for your Brother machine
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Set up your Brother machine on a wireless network.
- 26The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 27My machine prints documents in inverted colors after updating to Android™ 14.
- 28Add your Brother machine with AirPrint (macOS)
- 29I can print but cannot scan via network. (For Windows)
- 30Clean the drum unit
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32(Video) Connect telephone line and power cords
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Jam 2-sided
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Drum !
- 37Drum End Soon
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41What is Brother iPrint&Scan?
- 42Discover the MAC address of the Brother network card
- 43Print both sides of paper or a booklet automatically
- 44Jam Tray (With Video Instructions)
- 45Curled or wavy
- 46Turn the Toner Save Mode on or off.
- 47Hollow print
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot print on a wireless (Wi-Fi) network (Windows)
- 50I cannot print using my Brother machine on a wireless network (Mac)