FAQs & Troubleshooting
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250 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 4(Video) Load A4/Letter paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Jam Rear (With Video Instructions)
- 7The printer status is Offline or Paused.
- 8Enable the Brother machine's network interface.
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12(Video) Unpack your Brother machine
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Add your Brother machine with AirPrint (macOS)
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16(Video) Load paper (Legal)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19"Offline" appears on the Status Monitor.
- 20How to identify your Operating System (OS).
- 21Jam Inside (With Video Instructions)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Print the Network Configuration Report
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Select Receive mode.
- 26I can print but cannot scan via network. (For Mac)
- 27Reset the network settings to the factory default
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Clean the drum unit
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I can print but cannot scan via network. (For Windows)
- 34What driver package format is supported by my Linux distribution?
- 35Set up your Brother machine on a wireless network.
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38(Video) Connect telephone line and power cords
- 39(Video) Load an Envelope (Manual Feed Slot)
- 40Printing/ Scanning with a mobile device
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Discover the MAC address of the Brother network card
- 44TONER ENDED
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Document Jam (With Video Instructions)
- 47Jam 2-sided
- 48White lines across the page
- 49Ghost
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)