FAQs & Troubleshooting
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292 Results
- 1Load photo paper
- 2(Video) Set up your Brother machine
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6(Video) Install Ink Cartridges
- 7Load paper in the paper tray
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10Load envelopes
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14How to identify your Operating System (OS).
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Wrong Paper / Paper Size Mismatch
- 17I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20(Video) Load A4/Letter paper
- 21Paper tray not detected/ Paper tray #2 not detected
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 24What is AirPrint?
- 25Discover the MAC address of the Brother network card
- 26The edge of glossy paper is smudged.
- 27Ink Low
- 28Can third party ink be used to refill the ink cartridges?
- 29Paper Jam
- 30Replace Ink
- 31Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 33Add your Brother machine with AirPrint (macOS)
- 34Configure the Scan to Email Feature (Linux)
- 35Set up your Brother machine on a wireless network.
- 36The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 37Install starter ink cartridges
- 38What is Brother iPrint&Scan?
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Unable to Scan AX
- 42My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49What driver package format is supported by my Linux distribution?
- 50Use the Network Connection Repair Tool (Windows)