FAQs & Troubleshooting
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342 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Replace Ink
- 7Delete print jobs from the print queue.
- 8What is Brother iPrint&Scan?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10(Video) Load envelopes
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Paper Jam
- 15(Video) Load plain Letter/A4 paper
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Connect your Brother machine to your mobile device via a wireless router or access point.
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Disc Guide is Open
- 25The edge of glossy paper is smudged.
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27One or more of my colors are not printing (blank).
- 28Document Jam
- 29Out of Memory
- 30Improve poor print quality.
- 31Reset the network settings to the factory default.
- 32Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 33Connect the telephone line and power cord
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35The text and images on my copies and sent faxes are reversed.
- 36Ink Absorber Full
- 37Select Receive mode.
- 38Where can I find the ink cartridges for my new Brother machine?
- 39I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 40When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 41Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 44(Video Library) Setup your product
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 47Store a Speed Dial number from my Brother machine's Caller ID History.
- 48Use voice mail on the same line as my Brother machine.
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50(Video) Install the ink cartridges