FAQs & Troubleshooting
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341 Results
- 1Paper Jam
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 9Change the number of times my Brother machine rings before it answers.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Where can I find my Brother machine's serial number?
- 13(Video) Load plain Letter/A4 paper
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15Load envelopes
- 16How to identify your Operating System (OS).
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Easy Scan to E-mail
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21(Video) Load envelopes
- 22Store a Speed Dial number from my Brother machine's Caller ID History.
- 23Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 24Reset the network settings to the factory default.
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26(Video) Unpack the machine
- 27(Video) Print a disc label or photo onto a printable disc.
- 28What is Brother Web Connect?
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 32Low Temperature
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 35(Video) Connect the telephone line and power cord
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37The printer status is Offline or Paused.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 40(Video) Install the ink cartridges
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Can I print from or scan to Android™ Smartphone?
- 48Change the printer driver settings (Windows/macOS)
- 49My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 50Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.