FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I load paper?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I cannot send a fax using PC-FAX (Windows 10)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11What is Distinctive Ring and how do I program it?
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17One or more of my colors are not printing (blank).
- 18When I print, the pages are smudged with ink.
- 19Replace Ink
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22What is Brother iPrint&Scan?
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Out of Fax Memory
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29High Temperature
- 30Wrong Paper Size
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Enable the Brother machine's network interface.
- 35Protect your Brother machine against unauthorised access over the network
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40What is AirPrint?
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 44Make copies on Ledger paper?
- 45How do I know which receive mode to select?
- 46How do I know which side up my photo paper should be in the tray?
- 47The printer status is Offline or Paused.
- 48Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Set up my Brother machine to forward the received faxes to another location.