FAQs & Troubleshooting
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391 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I load paper?
- 6How to identify your Operating System (OS).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Paper Jam
- 9I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11The printer status is Offline or Paused.
- 12Replace Ink
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 15How do I know which side up my photo paper should be in the tray?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Load A3 or ledger paper and program my Brother machine to print on it.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21No Ink Cartridge
- 22Ink Low
- 23Where can I get FaceFilter Studio and what can I do with this application?
- 24How do I factory reset the network settings?
- 25What is the BRAdmin Professional software used for?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Protect your Brother machine against unauthorised access over the network
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 36Discover the MAC address of the Brother network card
- 37Change the number of times my Brother machine rings before it answers.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40Can I use voice mail on the same line as my Brother machine?
- 41I cannot remove red-eye.
- 42I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 43Document Jam
- 44When I print, the pages are smudged with ink.
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Delete print jobs from the print queue.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.