FAQs & Troubleshooting
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303 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2(Video) Load A4/Letter paper
- 3(Video) Install Ink Cartridges
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Check the Print Quality
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 11Prevent Smudged Printouts and Paper Jams (Windows®)
- 12Send an Email Securely Using SSL/TLS
- 13(Video) Load A3/Ledger paper
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15Install Starter Ink
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Other Problems
- 20(Video) Update the Driver or Firmware for your Brother machine
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22Load Envelopes in Paper Tray #1
- 23Load Documents on the Scanner Glass
- 24Send an Email with User Authentication
- 25Setup a Brother machine on a wireless (Wi-Fi) network.
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27Out of Fax Memory
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 30Change the Print Setting Options When Having Printing Problems
- 31Correct the Paper Feed to Clear Vertical Lines
- 32Check the Print Alignment from Your Brother Machine
- 33Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)
- 34Print as a Poster (Windows®)
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36(Video) Unpack your Brother machine
- 37(Video) Connect telephone line and power cords
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Check and Cancel a Pending Fax.
- 40The printer status is Offline or Paused.
- 41Use voice mail on the same line as my Brother machine.
- 42One or more of my colors are not printing (blank).
- 43Replace Ink
- 44The scanning speed is slow when scanning from my machine. (Windows)
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Update the Driver or Firmware for your Brother machine
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Load Letter, A4, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 50Forward Incoming Faxes to Another Machine