FAQs & Troubleshooting
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137 Results
- 1Install Starter Ink
- 2Telephone Line Interference/VoIP.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Add your Brother machine with AirPrint (macOS)
- 5I cannot print using my Brother machine on a wired network (Windows/macOS)
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7(Video) Set up your Brother machine
- 8Cannot Scan XX or Unable to Scan XX
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Document Jam
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Install the Brother Mobile Connect application (for mobile device)
- 15Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 16How to identify your Operating System (OS).
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18What driver package format is supported by my Linux distribution?
- 19Check the Print Quality
- 20Print the WLAN Report
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26I cannot print on a wireless (Wi-Fi) network (Mac)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Load Documents in the Automatic Document Feeder (ADF)
- 29When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Check the firmware version.
- 32Cannot Print XX or Print Unable XX
- 33Clean the Print Head from Your Brother Machine
- 34Cover is Open
- 35Improve poor print quality.
- 36What is the recommended paper?
- 37Uninstall the Brother Software and Drivers (Windows)
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Command List of brscan. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I get a TS error when trying to print on a wireless network.
- 47Open the Control Panel (For Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 50Why doesn't my Brother machine have a dial tone?