FAQs & Troubleshooting
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138 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Set up your Brother machine
- 4Ink Low
- 5Cover is Open
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Set up your Brother machine on a wireless network (Windows/macOS)
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10Change the Print Options to Improve Your Print Results
- 11What is the default password for my BRAdmin or Web Based Management?
- 12Printer Jam or Paper Jam
- 13Replace Ink
- 14Where can I download Brother iPrint&Scan application for Mac?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18Cannot print after a Windows 10 update (June 2020)
- 19Telephone Line Interference/VoIP.
- 20Update the Driver or Firmware for your Brother machine
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Sleep
- 23Install the Brother Mobile Connect application (for mobile device)
- 24Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26I cannot connect my machine to a Windows 11 computer via USB.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28I get a TS error when trying to print on a wireless network.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30The printer status is Offline or Paused.
- 31One or more of my colors are not printing (blank).
- 32Document Jam
- 33I am experiencing issues sending a fax.
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36What is the default password for my Brother machine?
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38I cannot print full-page photos or images using Email Print.
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40Can I send a print job to multiple machine email addresses using Email Print?
- 41Configure the Scan to Email Feature (Linux)
- 42Check the remaining ink or toner level (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Send a fax using PC-FAX with LPD/LPRng (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Load Documents in the Automatic Document Feeder (ADF)
- 47Remove Paper Scraps Jammed in the ADF
- 48Document is Jammed in the Top of the ADF Unit
- 49When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 50Access Web Based Management