FAQs & Troubleshooting
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335 Results
- 1Where is the USB/Ethernet port on the machine?
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8What driver package format is supported by my Linux distribution?
- 9Export the Certificate and Private Key
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12What is Brother iPrint&Scan?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Set up a Scan to Network Profile
- 18The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21The printer status is Offline or Paused.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24Cannot print after a Windows 10 update (June 2020)
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26(Video) Update the Driver or Firmware for your Brother machine
- 27Load Documents in the Automatic Document Feeder (ADF)
- 28Send an Email with User Authentication
- 29Import a Certificate and Private Key
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31(Video) Install Ink Cartridges
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36Select Receive mode.
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Wrong Ink Cartridge
- 43Easy Scan to E-mail
- 44Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 47(Video) Load A3/Ledger paper
- 48(Video) Load A4/Letter paper
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?