FAQs & Troubleshooting
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335 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I cannot print on a wireless (Wi-Fi) network (Windows)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Replace Ink
- 7(Video) Load A4/Letter paper
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Correct the Paper Feed to Clear Vertical Lines
- 12Paper Jam
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14(Video) Install Ink Cartridges
- 15Paper Tray #1 not detected/ Paper Tray #2 not detected
- 16Where is the USB/Ethernet port on the machine?
- 17What driver package format is supported by my Linux distribution?
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19Document Jam
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Reduce Printing Noise
- 23Improve poor print quality.
- 24(Video) Update the Driver or Firmware for your Brother machine
- 25Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 26(Video) Load A3/Ledger paper
- 27Enable the Brother machine's network interface.
- 28(Video) Set up your Brother machine
- 29When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30One or more of my colors are not printing (blank).
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Wrong Ink Cartridge
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36The edge of glossy paper is smudged.
- 37Cannot Detect
- 38Check the Print Quality
- 39Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41(Video) Load and print an Envelope (Manual Feed Slot)
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44The printer status is Offline or Paused.
- 45Use voice mail on the same line as my Brother machine.
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50What is Brother Web Connect?