FAQs & Troubleshooting
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384 Results
- 1Paper Jam
- 2When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I print, the pages are smudged with ink.
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 10What driver package format is supported by my Linux distribution?
- 11How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Can I transfer faxes to the PC when my machine has a mechanical problem?
- 16Forward a fax to another fax machine when my machine has a mechanical problem.
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20No Paper Fed
- 21One or more of my colors are not printing (blank).
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24How to identify your Operating System (OS).
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28Replace Ink
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Add your Brother machine with AirPrint (macOS)
- 31Windows 10 Support Information
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33What is Brother iPrint&Scan?
- 34Unable to Print XX
- 35What is Distinctive Ring and how do I program it?
- 36Can my Brother machine print a report to verify a fax I sent was received?
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39How do I load paper?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 46Load A3 or ledger paper and program my Brother machine to print on it.
- 47Change the quality of the faxes I send.
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull