FAQs & Troubleshooting
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381 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Paper Jam
- 3How do I load paper?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6How to identify your Operating System (OS).
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The printer status is Offline or Paused.
- 10When I print, the pages are smudged with ink.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Where is the USB port on the machine?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I cannot make borderless prints.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Improve poor print quality.
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 20Change the number of times my Brother machine rings before it answers.
- 21Replace Ink
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23"Offline" appears on the Status Monitor.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25What is Brother iPrint&Scan?
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28What is the recommended paper?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Delete print jobs from the print queue.
- 34Open the Control Panel (For Windows)
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Make copies on Ledger paper?
- 39Low Temperature
- 40My Brother machine's PhotoCapture Center® will not recognize my memory card or USB Flash memory drive.
- 41How do I know which side up my photo paper should be in the tray?
- 42No Ink Cartridge
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44No Paper Fed
- 45Can I use voice mail on the same line as my Brother machine?
- 46Is my Brother machine compatible with Windows Vista?
- 47Can third party ink be used to refill the ink cartridges?
- 48Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.