FAQs & Troubleshooting
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324 Results
- 1No Paper Fed
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Paper Jam
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Improve poor print quality.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Connect your Brother machine to your mobile device via a wireless router or access point.
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12The scanner cover support has come off. (With Video Instructions)
- 13Load paper in the paper tray
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16How to identify your Operating System (OS).
- 17Ink Low
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Combine multiple scanned documents into a single file with PaperPort™
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Can I print from or scan to Android™ Smartphone?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Replace Ink
- 27Set up your Brother machine on a wireless network.
- 28(Video) Load plain Letter/A4 paper
- 29Transfer faxes to the PC when my machine has a mechanical issue.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31How do I know which side up my photo paper should be in the tray?
- 32The printer status is Offline or Paused.
- 33Document Jam
- 34Load envelopes
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36(Video) Load envelopes
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38What is Brother iPrint&Scan?
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40Select Receive mode.
- 41I can print but cannot scan via network. (For Windows)
- 42Cannot Detect
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44"Offline" appears on the Status Monitor.
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48(Video) Connect the telephone line and power cord
- 49Cannot Detect Ink Volume
- 50Printing/ Scanning with a mobile device