FAQs & Troubleshooting
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333 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3How to identify your Operating System (OS).
- 4No Paper Fed
- 5Load paper in the paper tray
- 6I cannot send a fax using PC-FAX (Windows 10)
- 7Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Scan and save a document in PDF format (Scan to File)
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Stop my Brother machine from automatically redialing a number.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24The printer status is Offline or Paused.
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Paper Jam
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Open the Control Panel (For Windows)
- 31Open the "Scanners and Cameras" and Properties.
- 32Cannot print after a Windows 10 update (June 2020)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36"Offline" appears on the Status Monitor.
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46When I scan a document using ControlCenter, the scanned file size is too big.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50Forward a fax to another fax machine when my machine has a mechanical problem.