FAQs & Troubleshooting
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333 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Load paper in the paper tray
- 7Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 8Change the number of times my Brother machine rings before it answers.
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot send a fax using PC-FAX (Windows 10)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from or scan to Android™ Smartphone?
- 16I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17Protect your Brother machine against unauthorised access over the network
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19The printer status is Offline or Paused.
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21One or more of my colors are not printing (blank). What can I do?
- 22How do I load envelopes into my machine?
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27How to identify your Operating System (OS).
- 28I am unable to change my Brother machine's Receive Mode.
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Can I use voice mail on the same line as my Brother machine?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42Can my Brother machine print a report to verify a fax I sent was received?
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46Enable the Brother machine's network interface.
- 47"Offline" appears on the Status Monitor.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
