FAQs & Troubleshooting
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313 Results
- 1Paper Tray #1 not detected/ Paper Tray #2 not detected
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3No Paper / No Paper Fed
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Type and Size for Each Operation
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Load A3/Ledger paper
- 9High Temperature
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Check the Print Quality
- 12One or more of my colors are not printing (blank).
- 13Paper Jam
- 14Setup a Brother machine on a wireless (Wi-Fi) network.
- 15(Video) Load A4/Letter paper
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17How to identify your Operating System (OS).
- 18Unable to Print XX
- 19Replace Ink
- 20Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 21After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 22Document Jam
- 23Remote Retrieval Commands
- 24Paper Size Mismatch
- 25Cover is Open
- 26Transfer faxes to the PC when my machine has a mechanical issue.
- 27I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 28Add your Brother machine with AirPrint (macOS)
- 29Prevent Smudged Printouts and Paper Jams (Mac)
- 30Load Envelopes in Paper Tray #1
- 31Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36I cannot make borderless prints.
- 37Check and Cancel a Pending Fax.
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Other Problems
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44Telephone Line Interference/VoIP.
- 45Update the Driver or Firmware for your Brother machine
- 46Document is Jammed in the Bottom of the ADF Unit
- 47Load Letter, A4, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 48Wrong Ink Cartridge
- 49Remove Paper Scraps Jammed in the ADF
- 50Save Scanned Data to a Folder as a PDF File