FAQs & Troubleshooting
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372 Results
- 1How do I load paper?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4Replace Ink
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Combine multiple scanned documents into a single file with PaperPort™
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Delete print jobs from the print queue.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10High Temperature
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13One or more of my colors are not printing (blank).
- 14Paper Jam
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17No Paper Fed
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Document Jam
- 20The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 21Unable to Print 7X
- 22Change the printer driver settings (Windows/macOS)
- 23Wrong Paper Size
- 24Cannot print after a Windows 10 update (June 2020)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Protect your Brother machine against unauthorised access over the network
- 27What is Brother iPrint&Scan?
- 28I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31Ink Absorber Full
- 32Low Temperature
- 33Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 34Can I use voice mail on the same line as my Brother machine?
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36How many times will my Brother machine automatically redial a busy number?
- 37Unable to Print XX
- 38Ink Low
- 39Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 40Out of Memory
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Store a Speed Dial number from my Brother machine's Caller ID History.
- 43How do I know which side up my photo paper should be in the tray?
- 44My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 45How do I load envelopes into my machine?
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48I cannot make borderless prints.
- 49Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 50Out of Fax Memory
