FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4How do I load paper?
- 5Paper Jam
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 8One or more of my colors are not printing (blank).
- 9How do I load envelopes into my machine?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Can I restrict access to certain operations on my Brother machine?
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13The printer status is Offline or Paused.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16What driver package format is supported by my Linux distribution?
- 17When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20Document Jam
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Store a Speed Dial number from my Brother machine's Caller ID History.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Replace Ink
- 29Combine multiple scanned documents into a single file with PaperPort™
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31Unable to Scan AX
- 32Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 33The edge of glossy paper is smudged.
- 34No Ink Cartridge
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 37I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Delete print jobs from the print queue.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 44Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 45Low Temperature
- 46Can I print from or scan to Android™ Smartphone?
- 47Configure a cover page for PC-FAX.
- 48Change the number of times my Brother machine rings before it answers.
- 49Printer Locked
- 50When I print or copy a document with fast mode, the printing is shifted too high on the paper.