FAQs & Troubleshooting
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335 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4(Video) Install Ink Cartridges
- 5Replace Ink
- 6Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 7Correct the Paper Feed to Clear Vertical Lines
- 8Check the Print Quality
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Where is the USB/Ethernet port on the machine?
- 12What driver package format is supported by my Linux distribution?
- 13Change the Print Setting Options When Having Printing Problems
- 14Forward Incoming Faxes to Another Machine
- 15Easy Scan to E-mail
- 16Import a Certificate and Private Key
- 17(Video) Unpack your Brother machine
- 18(Video) Load A4/Letter paper
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20Paper Tray #1 not detected/ Paper Tray #2 not detected
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Printing/ Scanning with a mobile device
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24How to identify your Operating System (OS).
- 25Wrong Tray Setting or Wrong Tray Settings
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 28Cannot Detect
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Send or Receive an Email Securely Using SSL TLS
- 33Set Fax Preview to On.
- 34Sleep
- 35Combine multiple scanned documents into a single file with PaperPort™
- 36What is Brother iPrint&Scan?
- 37Select Receive mode.
- 38Change the printer driver settings (Windows/macOS)
- 39Copy on Both Sides of the Paper (2-sided Copy)
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41Improve poor print quality.
- 42Print the Network Configuration Report
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Configure and use the Scan Key Tool (Linux)
- 46Update the Driver or Firmware for your Brother machine
- 47Check the Print Alignment from Your Brother Machine
- 48Scan to Email Attachment Using ControlCenter2 (Macintosh)
- 49Save Scanned Data to a Folder as a PDF File
- 50Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)