FAQs & Troubleshooting
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283 Results
- 1Replace Ink
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7How to identify your Operating System (OS).
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9What driver package format is supported by my Linux distribution?
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Paper Jam
- 12(Video) Update the Driver or Firmware for your Brother machine
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15What is the recommended paper?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19Cannot Detect
- 20Clean the paper pick-up rollers
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot find some options in the Print dialog box (macOS 11 or later)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot make borderless prints.
- 25What is Brother Web Connect?
- 26Change the printer driver settings (Windows/macOS)
- 27Improve poor print quality.
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31Cannot Detect Ink Volume
- 32What is Brother iPrint&Scan?
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Can I print from or scan to Android™ mobile device?
- 35My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 36Transfer faxes to the PC when my machine has a mechanical issue.
- 37Send a PC-FAX
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39"Offline" appears on the Status Monitor.
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41I can print but cannot scan via network. (For Windows)
- 42No Paper Fed
- 43When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Where is the USB port on the machine?
- 45Confirm that a FAX I sent was received correctly.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Set up your Brother machine on a wireless network.
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".