FAQs & Troubleshooting
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305 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2Replace Ink
- 3I cannot print using my Brother machine on a wireless network (Windows)
- 4Set up your Brother machine on a wireless network.
- 5Paper Jam
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The printer status is Offline or Paused.
- 10Connect your Brother machine to your mobile device via a wireless router or access point.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13How to identify your Operating System (OS).
- 14Cannot Detect
- 15Improve poor print quality.
- 16"Offline" appears on the Status Monitor.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19Printing/ Scanning with a mobile device
- 20What is Brother iPrint&Scan?
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Can I print from or scan to Android™ Smartphone?
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Wrong Paper Size
- 26Use voice mail on the same line as my Brother machine.
- 27One or more of my colors are not printing (blank).
- 28Ink Absorber Full
- 29High Temperature
- 30Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 31No Paper Fed
- 32Can I transfer faxes to the PC when my machine has a mechanical problem?
- 33Load paper in the paper tray
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35I can print but cannot scan via network. (For Windows)
- 36Document Jam
- 37Load envelopes
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42No Ink Cartridge
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Reset the network settings to the factory default.
- 45Print the Network Configuration List
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49The scanner cover support has come off. (With Video Instructions)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.