FAQs & Troubleshooting
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387 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The scanner cover support has come off. (With Video Instructions)
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Improve poor print quality.
- 7I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 8The LCD displays an error code when I use Web icon (Brother Web Connect).
- 9I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 10Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 11Replace Ink
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Add your Brother machine with AirPrint (macOS)
- 14Easy Scan to E-mail
- 15Printing/ Scanning with a mobile device
- 16I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Reset the network settings to the factory default.
- 19Connect your Brother machine to your mobile device via a wireless router or access point.
- 20Protect your Brother machine against unauthorised access over the network
- 21Paper tray not detected
- 22Cannot Detect Ink Volume
- 23Configure and use the Scan to FTP feature
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Ink Absorber Full
- 26Change the printer driver settings (Windows/macOS)
- 27The printer status is Offline or Paused.
- 28My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 29Set the Brother machine to prevent public access to certain features
- 30Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 31Where can I get FaceFilter Studio and what can I do with this application?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Send a fax
- 35How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Printout is misaligned when using glossy papers or postcards.
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42I cannot make borderless prints.
- 43Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46How do I know which receive mode to select?
- 47Printer Locked
- 48Is my Brother machine compatible with Windows Vista?
- 49Out of Memory
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?