FAQs & Troubleshooting
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304 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Load envelopes
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Connect your Brother machine to your mobile device via a wireless router or access point.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12How to identify your Operating System (OS).
- 13Can I print from or scan to Android™ Smartphone?
- 14Where is the USB port on the machine?
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16Cannot Detect Ink Volume
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18No Paper Fed
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21Load paper in the paper tray
- 22"Offline" appears on the Status Monitor.
- 23How do I know which side up my photo paper should be in the tray?
- 24Replace Ink
- 25Add your Brother machine with AirPrint (macOS)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Cover is Open
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The scanner cover support has come off. (With Video Instructions)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 37Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 38Wrong Paper Size
- 39One or more of my colors are not printing (blank).
- 40When I print, the pages are smudged with ink.
- 41What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Set up your Brother machine on a wireless network.
- 46What is Brother iPrint&Scan?
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)