FAQs & Troubleshooting
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388 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Paper Jam (With Video Instructions)
- 4Load paper in the paper tray.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The scanner cover support has come off. (With Video Instructions)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Ink Absorber Full
- 13Store a Speed Dial number from my Brother machine's Caller ID History.
- 14No Paper Fed
- 15Load envelopes into my machine
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Protect your Brother machine against unauthorised access over the network
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Printing/ Scanning with a mobile device
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21How many times will my Brother machine automatically redial a busy number?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26One line (banding) appears at the end of the printed/ copied documents.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Configure and use the Scan to Network feature (For Windows)
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 31Can I print from or scan to Android™ Smartphone?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Printer Locked
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 36Confirm that a FAX I sent was received correctly.
- 37What is the recommended paper?
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 41Check the firmware version.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Install Starter Ink
- 50Print the WLAN report