FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Unpack your Brother machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Install Ink Cartridges
- 6(Video) Connect telephone line and power cords
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Load an Envelope (Manual Feed Slot)
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Load paper in the paper tray
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Paper Jam (With Video Instructions)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Replace Ink
- 19Can I print from or scan to Android™ Smartphone?
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21(Video) Set up your Brother machine
- 22Install Starter Ink
- 23I cannot find some options in the Print dialog box (macOS 11 or later)
- 24Cannot Detect Ink Volume
- 25Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27Unable to Scan AX
- 28No Paper Fed
- 29Confirm that a FAX I sent was received correctly.
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35The scanner cover support has come off. (With Video Instructions)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Low Temperature
- 40The printer status is Offline or Paused.
- 41Ink Low
- 42Use voice mail on the same line as my Brother machine.
- 43Protect your Brother machine against unauthorised access over the network
- 44Configure and use the Scan to Network feature (For Windows)
- 45Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Where can I download Brother iPrint&Scan application for Mac?
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".