FAQs & Troubleshooting
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351 Results
- 1Replace Ink
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Improve poor print quality.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 10One or more of my colors are not printing (blank).
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12Where is the USB port on the machine?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14How to identify your Operating System (OS).
- 15How do I load paper?
- 16Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 17The printer status is Offline or Paused.
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19What is Brother iPrint&Scan?
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Cover is Open
- 22Document Jam
- 23Connect your Brother machine to your mobile device via a wireless router or access point.
- 24I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 25Change the number of times my Brother machine rings before it answers.
- 26When I print, the pages are smudged with ink.
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Unable to Print 3X
- 31Can I print from or scan to Android™ Smartphone?
- 32Ink Low
- 33"Offline" appears on the Status Monitor.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38Unable to Print 7X
- 39Store a Speed Dial number from my Brother machine's Caller ID History.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 43No Paper Fed
- 44Is my Brother machine compatible with Windows Vista?
- 45Paper Jam
- 46Out of Memory
- 47Add your Brother machine with AirPrint (macOS)
- 48Delete numbers stored in my Brother machine's Caller ID History.
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Wrong Paper Size