FAQs & Troubleshooting
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349 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I cannot print using my Brother machine on a wireless network (Windows)
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6Where is the USB port on the machine?
- 7Replace Ink
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10The printer status is Offline or Paused.
- 11No Paper Fed
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18How to identify your Operating System (OS).
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Ink Absorber Full
- 21How do I load paper?
- 22Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 23Paper Jam
- 24Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 28"Offline" appears on the Status Monitor.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Store a Speed Dial number from my Brother machine's Caller ID History.
- 32One or more of my colors are not printing (blank).
- 33Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Printing/ Scanning with a mobile device
- 36The edge of glossy paper is smudged.
- 37Configure a cover page for PC-FAX.
- 38Ink Low
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 41Improve poor print quality.
- 42Why doesn't the machine answer when receiving a call?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Can I use voice mail on the same line as my Brother machine?
- 47When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 48When I print, the pages are smudged with ink.
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50Wireless setup is requesting a WPS PIN to complete the setup