FAQs & Troubleshooting
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323 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2What is Brother iPrint&Scan?
- 3Can I print from or scan to Android™ Smartphone?
- 4Load paper in the paper tray
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Replace Ink
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Why doesn't the machine answer when receiving a call?
- 14The printer status is Offline or Paused.
- 15When I print, the pages are smudged with ink. What should I do?
- 16How do I load envelopes into my machine?
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Can I use AirPrint with my Brother machine?
- 20I am unable to change my Brother machine's Receive Mode.
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25"Offline" appears on the Status Monitor.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30Cover is Open
- 31Can third party ink be used to refill the ink cartridges?
- 32What is Distinctive Ring and how do I program it?
- 33What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 34Firewall port requirements of the Scan Key Tool (Linux)
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Configure a cover page for PC-FAX.
- 39I can print but cannot scan via network. (For Windows)
- 40Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44Set up your Brother machine on a wireless network.
- 45How do I know which side up my photo paper should be in the tray?
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47Can I use voice mail on the same line as my Brother machine?
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50Open the Status Monitor