FAQs & Troubleshooting
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345 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from or scan to Android™ Smartphone?
- 4The printer status is Offline or Paused.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 7Paper Jam
- 8Replace Ink
- 9Connect your Brother machine to your mobile device via a wireless router or access point.
- 10What is Brother iPrint&Scan?
- 11How do I load paper?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 14What is the BRAdmin Professional software used for?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Can third party ink be used to refill the ink cartridges?
- 18What driver package format is supported by my Linux distribution?
- 19Change the number of times my Brother machine rings before it answers.
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Cannot print after a Windows 10 update (June 2020)
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24Ink Absorber Full
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26Where is the USB port on the machine?
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29What is AirPrint?
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 32Ink Low
- 33Is my Brother machine compatible with Windows Vista?
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35One or more of my colors are not printing (blank).
- 36When I print, the pages are smudged with ink.
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38"Offline" appears on the Status Monitor.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Printing/ Scanning with a mobile device
- 43I cannot make borderless prints.
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Where can I find the ink cartridges for my new Brother machine?
- 48Cover is Open
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.