FAQs & Troubleshooting
![]() |
Popular |
321 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5One or more of my colors are not printing (blank). What can I do?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is Brother iPrint&Scan?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Scan and save a document in PDF format (Scan to File)
- 12When I print, the pages are smudged with ink. What should I do?
- 13Replace Ink
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Paper Jam
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The printer status is Offline or Paused.
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Can I use voice mail on the same line as my Brother machine?
- 24What driver package format is supported by my Linux distribution?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 28Load paper in the paper tray
- 29Forward a fax to another fax machine when my machine has a mechanical problem.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34How do I load envelopes into my machine?
- 35Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 36Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 37Delete numbers stored in my Brother machine's Caller ID History.
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43I cannot make borderless prints.
- 44How do I know which receive mode to select?
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 48Can my Brother machine print a report to verify a fax I sent was received?
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.